Are your experiences/facilities wheel chair accessible? If you are unsure of the final numbers attending a game session, then we advise to book for the minimum number of players required per experience -you can then add more players to your booking before or on the day. We will do our best to help you reschedule where possible if this affects the capacity of the rest of the group to attend. Can you refund if some team members cancel?ĭue to the nature of our business being that of live experiences we do not refund in the event that team members drop out. At times, we can make exceptions to our no cancellation policy (at our own discretion) so if you need to cancel/reschedule a booking please get in touch with our team as soon as possible using the contact details from the Contact us section. You can find our Cancellation & Rescheduling policy in our Terms & Conditions. In case you are running late or can no longer attend for whatever reason, please get in touch using the details in our contact us section and we will do our best to accommodate you. Since HintHunt provides live immersive experiences with fixed start times (just like the theatre, a concert or a sports event), we cannot allow delays which are longer than 10 minutes after the time stated on your booking confirmation. For more information, please check our Terms & Conditions.
To make sure that you get the best experience, please arrive 15 minutes prior to your booking. If you feel like bringing more friends and would like to book more rooms at the same time, please turn to our booking system and look for parallel availabilities in 2 or more of our rooms.įor large groups and functions with special requirements, kindly contact What do I do if I booked the wrong date/time/experience?ĭo not panic simply get in touch with us via the number listed in the Contact us section or in your booking confirmation as soon as you realise that you have made an error and our team will advise you from there. If you’d like to simply book an experience or check availability, please use our booking system to find an appropriate slot.
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